Our Policy
Overview
A No-Refund Policy is common for digital downloads and subscriptions. The following policy clearly outlines our terms, emphasizing troubleshooting and replacement over monetary refunds, and providing you our contact information.
Digital Product Refund Policy
Last Updated: October 16, 2025
This Refund Policy applies to the monthly digital template subscription service provided by digital.keepinthefocus.com. By subscribing to our service and downloading our digital products, you agree to this policy.
1. Subscription & Payments
Our subscription costs $9.99 per month and is billed on a recurring monthly basis until cancelled or a $60.00 %50off discounted one time payment. Your subscription includes access to our latest digital templates and unlimited technical support.
2. No Monetary Refunds Policy
Due to the non-returnable nature of digital goods once they have been downloaded or accessed, we maintain a strict no-refund policy on all subscription payments. All sales are final.
- We do not offer full or partial refunds for the current billing period, previous billing periods, or any unused portion of the monthly subscription.
- Once a charge has been successfully processed, you will retain access to the templates and technical support for the remainder of that billing cycle.
3. Our Guarantee: Replacement & Troubleshooting
While we do not offer refunds, we are committed to ensuring you receive a working product and the support you need. Our guarantee is based on replacement and technical support.
A. Technical Support & Troubleshooting
If you encounter any issues with the download, installation, or functionality of a template, you must first contact our support team. We offer unlimited technical support to resolve any problems.
B. Template Replacement
If our support team is unable to resolve a functional issue with a purchased digital template within a reasonable timeframe, we will provide you with a replacement template of equal or greater value, at no additional charge.
4. Subscription Cancellation
You may cancel your monthly subscription at any time to prevent future billing. Cancellation will take effect at the start of your next billing cycle.
- You will retain access to the templates and support until the end of the current paid period.
- Cancellation does not entitle you to a refund for the current or past monthly charges.
5. How to Request Support or a Replacement
If you require assistance or believe you are eligible for a replacement template under this policy, please contact our support team immediately.
- Call: 1-855-444-5011
- Email: [support@keepinthefocus.com]
Please include your Order Number and a detailed description of the issue when contacting us.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {support@keepinthefocus.com}
Need help?
Contact us at {support@keepinthefocus.com} for questions related to refunds and support